Terms and Conditions

DELIVERY INFORMATION:

Your goods will be delivered using the service that you selected during the checkout process. If you are not in when they attempt delivery they will then leave you a card and take your order back to your local depot. At this point you can re-arrange delivery or collect your order from the depot in person, at this point it is the customers' responsibility to ensure delivery of the item. If you do not collect the goods and they are returned to Polygon Direct we will charge additional postage before we will dispatch the item again

Orders received up to 2pm will be dispatched same day by the delivery method of choice if the items are in stock. Orders received after 2pm will be dispatched on the next working day. Polygon Direct reserves the right to send certain goods by next day courier service at no further notice to the customer.

DELIVERY OPTIONS:

• Standard Delivery: Royal Mail 1st Class (1-4 days)
• Standard Delivery: Royal Mail 2nd Class (2-6 days)
• Recorded Delivery: Royal Mail 2nd Class Recorded (2-4 days. Signature required)
• Next Day Delivery: Guaranteed next day delivery (1 Working day. Signature required)

To qualify for next day service the order must be placed before 2pm and the item must be in stock. In special circumstances it may be possible to use this service up until 4:30pm but this must be confirmed with one of our customer advisors by phone before placing delivery.

POSTAL INSURANCE - ITEMS LOST IN POST:

Polygon Direct will only be liable for items lost in the post if you select one of our recorded delivery options. We will not be liable if the goods are sent on our standard delivery service.

RIGHT TO CANCEL:

We hope that you are looking forward to receiving your order from Polygon Direct . However if for any reason you change your mind you may cancel your order from now up to 14 working days after the day you receive your goods. As a valued customer we want you to feel confident that you are in good hands and know that it is important to you that we uphold your right under European Law to this "cooling off" period. To exercise this right please notify us in writing (by e-mail, fax or letter) of you wish to cancel the order and return the goods. You must then return the goods in their original packaging at your own cost. Once we receive the goods we will process a refund for you as quickly as possible. Whilst legally we have thirty days to refund your card we will of course endeavour to do this within a couple of days from our warehouse processing the return. Please note that you have a duty to look after the goods you wish to return. They must be UNUSED and in GOOD CONDITION when we receive them. For information on what to do if you wish to return an item after more than 14 working days from receiving it please see our Returns Policy below.

Polygon Direct reserves the right to cancel any order, at any time by notifying the customer and refunding the original payment.

RETURNS POLICY:

We are confident that you will be delighted with your purchase from Polygon Direct . However we understand that circumstances may arise where you will want to return your goods. If you receive goods that are faulty, unsuitable or have been sent in error then we will be happy to refund or replace them. However for us to do this for you it is very important that you follow this returns policy.

"What if I just don't like the goods when they arrive?"

Return them to us UNUSED within 14 days of purchase and we will give you the option of a full refund or replacement. Ensure that the product is in its original packaging and that the Manufacturers' tags are still attached. You will need to cover your own costs for returning the item. It is advisable to send returns by recorded delivery as we cannot be held responsible for items that go missing in the post. Once we receive the goods we will process a refund for you as quickly as possible. Whilst legally we have thirty days to refund your card we will of course endeavour to do this within a couple of days from our warehouse processing the return. And please REMEMBER! WE CAN ONLY ACCEPT RETURNED GOODS IF THEY ARE STILL OF MERCHANDISABLE QUALITY. WE WILL NOT ACCEPT RETURNED GOODS IF THEY HAVE OBVIOUSLY BEEN WORN OR USED.

"But what if I discover that they are faulty?"

Don't worry, if on receipt of your goods you discover they are faulty or damaged please send an e-mail as soon as possible to info@polygondirect.com You will then simply need to return the goods to us and we will either refund, replace or repair them or issue a credit note at our discretion. We will cover your costs for returning a faulty item or one that has been sent in error. If it is apparent that the goods have been damaged in bad faith of through misuse we will not be able to offer you a full refund or replacement but may be able to make a chargeable repair.

RETURNS PROCEDURE:

If you need to return an item we want to make it as easy and painless as possible for you. In order to do this we need your help, so please take the following steps so that we can process your package on its return.

• Either e-mail or phone us and explain the situation.
• We may then provide you with an address label and return questionnaire.
• If you are sent a returns questionnaire please complete it so we can process your return as quickly as possible and include it with your returning item, then simply post back to us.

If you follow these 3 simple steps we will be able to process your return quickly and efficiently. If you do not follow these steps it can lead to delays and problems when processing your return.

WEEE REGULATIONS:

Waste Electrical and Electronic Equipment Directive ('WEEE Directive')

The Waste Electrical and Electronic Equipment ("WEEE") Regulations came into force on 2 January 2007 and the various obligations took effect at different stages throughout 2007. These regulations transpose the EU WEEE Directive, which aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill. It seeks to achieve this by making producers responsible for financing the collection, treatment, and recovery of waste electrical equipment, and by obliging distributors to allow consumers to return their waste equipment free of charge ("Take-back").

WEEE Compliance terms and conditions:

In accordance with Regulation 31, we will take back, free of charge and on a one-to-one basis, stopwatches and other products (new EEE) sold through our website and delivered to a private household provided that any such WEEE -

• is of equivalent type to, and
• has fulfilled the same function as the supplied equipment.
• Contact us to receive instructions on how to return WEEE items to us.

Our obligation to advise you:

As a wholesaler/distributor who supplies new EEE we are obliged to bring to your attention that:

• The WEEE regulations are European Law and Under Article 2 of the Directive it is the requirement of each member State to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.
• Our role in this process includes offering a 'take back' arrangement (see above). We also have an arrangement with our manufacturers to sort, reuse and recycle materials and components returned to them under this scheme.
• We need to advise you of the potential effects on the environment and human health where there are any hazardous substances in the products we supply.
• We need to advise you of the meaning of the crossed out wheeled bin symbol which appear on our products/packaging - This symbol means that the product comes under the rules of WEEE regulations. As a consumer we encourage you to separate out your WEEE and discard it separately from other household waste. The symbol does not indicate that WEEE is banned from being disposed of as general waste. But to remind you that recycling facilities exist throughout the UK.

Waste Battery Regulations

Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.