Terms and Conditions
Terms and Conditions - Polygon Direct Conditions of Sale (Retail Customers)
"But what if I discover that they are faulty?"
Don't worry, if on receipt of your goods you discover they are faulty or damaged please send an e-mail as soon as possible to firstname.lastname@example.org You will then simply need to return the goods to us and we will either refund, replace or repair them or issue a credit note at our discretion. We will cover your costs for returning a faulty item or one that has been sent in error. If it is apparent that the goods have been damaged in bad faith of through misuse we will not be able to offer you a full refund or replacement but may be able to make a chargeable repair.
If you need to return an item we want to make it as easy and painless as possible for you. In order to do this we need your help, so please take the following steps so that we can process your package on its return.
- Either e-mail or phone us and explain the situation.
- We may then provide you with an address label and return questionnaire.
- If you are sent a returns questionnaire please complete it so we can process your return as quickly as possible and include it with your returning item, then simply post back to us.
If you follow these 3 simple steps we will be able to process your return quickly and efficiently. If you do not follow these steps it can lead to delays and problems when processing your return.
Waste Electrical and Electronic Equipment Directive ('WEEE Directive')
The Waste Electrical and Electronic Equipment ("WEEE") Regulations came into force on 2 January 2007 and the various obligations took effect at different stages throughout 2007. These regulations transpose the EU WEEE Directive, which aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill. It seeks to achieve this by making producers responsible for financing the collection, treatment, and recovery of waste electrical equipment, and by obliging distributors to allow consumers to return their waste equipment free of charge ("Take-back").
WEEE Compliance terms and conditions:
In accordance with Regulation 31, we will take back, free of charge and on a one-to-one basis, stopwatches and other products (new EEE) sold through our website and delivered to a private household provided that any such WEEE -
- is of equivalent type to, and
- has fulfilled the same function as the supplied equipment.
- Contact us to receive instructions on how to return WEEE items to us.
Our obligation to advise you:
As a wholesaler/distributor who supplies new EEE we are obliged to bring to your attention that:
- The WEEE regulations are European Law and Under Article 2 of the Directive it is the requirement of each member State to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.
- Our role in this process includes offering a 'take back' arrangement (see above). We also have an arrangement with our manufacturers to sort, reuse and recycle materials and components returned to them under this scheme.
- We need to advise you of the potential effects on the environment and human health where there are any hazardous substances in the products we supply.
- We need to advise you of the meaning of the crossed out wheeled bin symbol which appear on our products/packaging - This symbol means that the product comes under the rules of WEEE regulations. As a consumer we encourage you to separate out your WEEE and discard it separately from other household waste. The symbol does not indicate that WEEE is banned from being disposed of as general waste. But to remind you that recycling facilities exist throughout the UK.
Waste Battery Regulations
Under the Waste Battery Regulations, we are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.