Polygon Direct

Polygon Direct Limited – Conditions of Sale (Retail Customers)

DELIVERY INFORMATION:
Your goods will be delivered using the service that you selected during the checkout process. If you are not in when they attempt delivery they will then leave you a card and take your order back to your local depot. At this point you can re-arrange delivery or collect your order from the depot in person, at this point it is the customers’ responsibility to ensure delivery of the item. If you do not collect the goods and they are returned to Polygon Direct we will charge additional postage before we will dispatch the item again

Orders received up to 2pm will be dispatched same day by the delivery method of choice. Orders received after 2pm will be dispatched on the next working day. Polygon Direct reserves the right to send certain goods by next day courier service at no further notice to the customer.

DELIVERY OPTIONS:
Standard Delivery: Royal Mail 2nd Class (2-4 days)
Recorded Delivery: Royal Mail 2nd Class Recorded (2-4 days. Signature required)
Next Day Delivery: UPS Gaurenteed next day delivery (1 Working day. Signature required)

To qualify for UPS next day service the order must be placed before 2pm. In special circumstances it may be possible to use this service up until 4:30pm but this must be confirmed with one of our customer advisors by phone before placing delivery.

POSTAL INSURANCE - ITEMS LOST IN POST:
Polygon Direct will only be liable for items lost in the post if you select one of our recorded delivery options. We will not be liable if the goods are sent on our standard delivery service.

RIGHT TO CANCEL:
We hope that you are looking forward to receiving your order from Polygon Direct. However if for any reason you change your mind you may cancel your order from now up to 14 working days after the day you receive your goods. As a valued customer we want you to feel confident that you are in good hands and know that it is important to you that we uphold your right under European Law to this "cooling off" period. To exercise this right please notify us in writing (by e-mail, fax or letter) of you wish to cancel the order and return the goods. You must then return the goods in their original packaging at your own cost. Once we receive the goods we will process a refund for you as quickly as possible. Whilst legally we have thirty days to refund your card we will of course endeavour to do this within a couple of days from our warehouse processing the return. Please note that you have a duty to look after the goods you wish to return. They must be UNUSED and in GOOD CONDITION when we receive them. For information on what to do if you wish to return an item after more than 14 working days from receiving it please see our Returns Policy below.

Polygon Direct Limited reserve the right to cancel any order, at any time by notifying the customer and refunding the original payment.

RETURNS POLICY:
We are confident that you will be delighted with your purchase from Polygon Direct. However we understand that circumstances may arise where you will want to return your goods. If you receive goods that are faulty, unsuitable or have been sent in error then we will be happy to refund or replace them. However for us to do this for you it is very important that you follow our returns policy.

"What if I just don't like the goods when they arrive?"
Return them to us UNUSED within 14 days of purchase and we will give you the option of a full refund or replacement. Ensure that the product is in its original packaging and that the Manufacturers' tags are still attached. You will need to cover your own costs for returning the item. It is advisable to send returns by recorded delivery as we cannot be held responsible for items that go missing in the post. Once we receive the goods we will process a refund for you as quickly as possible. Whilst legally we have thirty days to refund your card we will of course endeavour to do this within a couple of days from our warehouse processing the return. And REMEMBER! WE CAN ONLY ACCEPT RETURNED GOODS IF THEY ARE STILL OF MERCHANDISABLE QUALITY. WE WILL NOT ACCEPT RETURNED GOODS IF THEY HAVE OBVIOUSLY BEEN WORN OR USED.

"But what if I discover that they are faulty?"
Don't worry, if on receipt of your goods you discover they are faulty or damaged please send an e-mail as soon as possible to This e-mail address is being protected from spambots. You need JavaScript enabled to view it You will then simply need to return the goods to us and we will either refund, replace or repair them or issue a credit note at our discretion. We will cover your costs for returning a faulty item or one that has been sent in error. If it is apparent that the goods have been damaged in bad faith of through misuse we will not be able to offer you a full refund or replacement but may be able to make a chargeable repair.

RETURNS PROCEDURE:
If you need to return an item we want to make it as easy and painless as possible for you. In order to do this we need your help, so please take the following steps so that we can process your package on its return.

• Either e-mail or phone us and explain the situation.
• We will then provide you with an address label and return questionnaire.
• Please complete the returns questionnaire so that we can process your order as quickly as possible and include it with your returning item and simply post back to us.

If you follow these 3 simple steps we will be able to process your return quickly and efficiently. If you do not follow these steps it can lead to delays and problems when processing your return.

WEEE REGULATIONS:
Details of our commitment and obligations to WEEE Regulation 2006 can be found here

PRIVACY:
Polygon Direct may contact you in the future with information such as special offers, new products etc. However we will not under any circumstances sell, distribute or transfer your data to any other company. If you would like to be excluded from our customer database please send an email instructing us to remove your details.

If you have any questions regarding the above information or any other queries please do not hesitate to contact us.